Robotics Field Service Engineer

Formic is hiring a Robotics Field Service Engineer to provide technical ownership across deployed robotic cells. The role combines preventative and corrective maintenance, root-cause troubleshooting, customer support, service documentation, safety compliance, and continuous improvement. It is a field-based position with substantial local and overnight travel and hourly compensation of $29–$44 USD.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems to production
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Monitor system performance remotely using Formic dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions
• Identify recurring failure patterns and escalate systemic risks
• Build professional relationships with plant managers and site personnel
• Follow safety standards, including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Expand technical depth across robotics, controls, networking, and industrial systems

Requirements

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Ability to travel locally up to 80% and overnight up to 50%
• Clear written and verbal communication skills
• Demonstrated commitment to safety and disciplined field execution

Benefits

• Equity through Formic's stock option program
• Comprehensive medical, dental, and vision insurance
• Employer-paid FSA, DCFSA, life insurance, and disability coverage
• Employee Assistance Program
• Up to 12 weeks of paid parental leave
• Company-sponsored 401(k)
• Home office stipend for fully remote and hybrid employees
• Monthly cell phone reimbursement
• 15 days of paid time off plus company holidays