Robotics Field Service Engineer

Formic is hiring a Robotics Field Service Engineer to own uptime and technical performance across deployed robotic cells. The role involves diagnosing failures, performing preventative and corrective maintenance, supporting customer teams, documenting service activity, and improving system reliability in live manufacturing environments.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow-up actions.
• Identify recurring failure patterns and escalate systemic risks.
• Build professional relationships with plant managers and site personnel.
• Follow safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Expand technical expertise across robotics, controls, networking, and industrial systems.

Requirements

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Willingness to travel locally up to 80% and overnight up to 50%.
• Clear written and verbal communication skills for structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Benefits

• Equity through Formic’s stock option program.
• Competitive and uncapped commission structure for eligible roles.
• Medical, dental, and vision insurance with substantial employer coverage.
• Employer-paid FSA, DCFSA, life insurance, and disability benefits.
• Fully funded employee assistance program.
• Up to 12 weeks of paid parental leave.
• Company-sponsored 401(k).
• Home office stipend for fully remote and hybrid employees.
• Monthly cell phone reimbursement.
• 15 days of paid time off plus company holidays.