Robotics Field Service Engineer

You will maintain robotic manufacturing cells, diagnose and resolve failures, and restore production quickly. You will support customer operators, document service and root-cause work in CMMS systems, monitor performance, identify recurring risks, coordinate field work, and follow industrial safety requirements.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and onsite escalations and restore systems
• Provide technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare-part requirements in CMMS systems
• Coordinate field scheduling with customers, vendors, and internal stakeholders
• Monitor system performance using dashboards and fleet tools
• Document service work, root-cause analysis, and follow-up actions
• Identify recurring failure patterns and escalate systemic risks
• Follow safety standards, including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives

Requirements

• 3+ years of hands-on field service experience with robotic or industrial automation systems
• Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms
• Ability to travel locally up to 80% and overnight up to 50%
• Structured service documentation skills
• Commitment to safety and disciplined field execution

Benefits

• Stock option program
• Medical, dental, and vision insurance
• FSA and DCFSA
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Up to 12 weeks of paid parental leave
• 401(k) plan
• Home office stipend for eligible remote and hybrid employees
• Monthly cell phone and internet reimbursement
• 15 days of paid time off plus company holidays
• Overtime pay for hours over 40 per workweek