RMA Systems Engineer India

You will diagnose complex GPU, CPU, server, firmware, and operating-system failures. You will determine root causes and remediation paths, coordinate on-site repairs or replacements, work with hardware vendors, validate system readiness, identify recurring failures, and maintain detailed case and troubleshooting documentation.

Responsibilities

• Analyze GPU and CPU hardware failures using logs, performance data, firmware behavior, and workload interactions
• Troubleshoot hardware, firmware, and operating-system faults
• Provide diagnostic data to hardware vendors and guide resolution strategies
• Coordinate on-site hardware repair and replacement activities
• Evaluate software and firmware compatibility issues
• Validate system stability before returning hardware to production
• Identify recurring failure patterns and improve RMA workflows
• Maintain failure analysis, troubleshooting, and vendor-case documentation

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field
• 3–5 years of RMA process or hardware logistics experience in a technical environment
• Jira experience managing technical issues, RMA cases, and vendor escalations
• Complex hardware and system-level troubleshooting experience in a data-center or infrastructure environment
• RMA workflow, hardware lifecycle management, or infrastructure support experience
• NVIDIA or AMD GPU experience
• System-log, firmware, and performance-metric analysis
• Hardware vendor escalation experience
• Knowledge of server hardware, system architecture, and data-center operations
• Jira, Confluence, and vendor support portal experience
• Microcloud or distributed infrastructure experience

Benefits

• Annual medical insurance stipend
• 9 company-paid holidays
• Leave policy
• One-month paid sabbatical every five years
• Annual anniversary bonus
• Professional development reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company-paid Wellable subscription