Revenue Operations and CRM Manager

You will own the CRM platform and revenue-operations infrastructure across the revenue lifecycle. You will establish data-governance and pipeline-hygiene standards, improve quote-to-cash processes, integrate supporting systems, and develop forecasting models, dashboards, and self-service reporting. You will train commercial users on CRM processes and provide Finance and FP&A with revenue-reporting inputs.

Responsibilities

• Administer HubSpot as the system of record across the revenue lifecycle
• Define and enforce CRM data-governance standards, pipeline stages, and deal-hygiene rules
• Evaluate, integrate, and manage supporting revenue-operations tools
• Design and continuously improve the quote-to-cash process
• Own pipeline-hygiene standards and drive their adoption
• Identify and resolve bottlenecks across the revenue cycle
• Collaborate with Contracts and Commercial Finance to operate deal desks
• Build and maintain forecasting methodologies and pipeline-coverage models
• Build dashboards and reports on pipeline health, forecast accuracy, and revenue trends
• Provide self-service reporting
• Integrate CRM with billing and finance systems
• Train commercial users and drive CRM and process adoption
• Provide monthly and quarterly revenue-reporting inputs to Finance and FP&A

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations
• Hands-on CRM administration experience
• Experience with HubSpot or Salesforce
• Experience in B2B technology, cloud infrastructure, data centers, or complex enterprise sales environments
• Knowledge of forecasting methodology, pipeline management, and revenue analytics
• Fluency with BI and reporting tools such as Power BI or Tableau
• Working knowledge of usage-based or consumption billing models
• Process-design and adoption-driving experience
• Bachelor's degree in Business, Finance, Economics, or a related field

Benefits

• Flexible work from home
• Hardware provided based on your needs
• Wellbeing initiatives