Project / Account Manager

Project / Account Manager (UK SaaS product)
Remote · Full-time · UK timezone

About the Product
A UK B2B SaaS platform that helps travel agencies and tour operators automate regulatory compliance (ATOL/CAA). The platform handles certificate issuance, licence limit tracking, regulatory return preparation, and API integrations with clients' booking systems. It is fully live with paying customers in a defined UK market of ~1,700 licence holders.

You will:
Support the full sales & client cycle: Connect with UK travel directors before demos, follow up after calls, answer questions, send subscriber agreements, and ensure they are signed.
Lead onboarding & operations: Set up new company accounts, guide users through their first steps, answer how-to questions, pass bugs to developers with clear steps to reproduce, and maintain clean CRM records.
Coordinate customer migration: Agree on switch dates for legacy clients, collaborate with our Ukrainian dev team, and verify data accuracy.
Drive growth & outreach: Conduct active outbound (вихідний) email and LinkedIn outreach to TIC clients, non-client ATOL holders, and travel consortiums.
Build content & pipeline: Write engaging LinkedIn posts on ATOL compliance topics, research prospect lists, prepare sales materials, and follow up with leads from industry events.

Must Have
Figure things out alone: High resourcefulness. When stuck, you explore documentation, the product admin panel, or AI tools before asking targeted questions.
Accuracy & attention to detail: You check facts thoroughly before communicating with clients or publishing content - precision matters in regulated markets.
Entrepreneurial & growth mindset: Comfortable with proactive cold outreach, LinkedIn prospecting, and taking ownership of finding new customers.
Technical aptitude: Clear understanding of web concepts (e.g., what an API is), comfortable working in admin panels, and able to describe bugs clearly to developers.
Strong English (written and spoken): Ability to write concise, professional emails and speak fluently on calls with UK company directors (understanding British accents at normal speed).
Highly organised: Ability to manage multiple concurrent tasks, tracking precise next steps and deadlines.
Aligned with UK business hours: Working schedule aligned with London business day.

Nice to Have
Experience as an Account Manager, Project/Delivery Manager, or Client Success Specialist in B2B SaaS.
Hands-on experience with LinkedIn outreach, email campaigns, or B2B sales support.
Experience working with UK clients or within TravelTech / RegTech / FinTech / regulated industries.
Familiarity with tools like Jira, CRM systems, and AI workflows (ChatGPT, Claude, etc.).

What We Offer:
Direct ramp-up & onboarding: Your first weeks are dedicated to learning ATOL rules, mastering the product, and sitting in on calls with leadership.
High autonomy & zero bureaucracy: Direct collaboration with company leadership with real ownership over growth and operations.
Clear career evolution: Opportunity to mature into fully leading demos, onboarding, and growth initiatives for the product.
Flexible remote work schedule aligned with UK business hours.

Ready to take ownership, figure things out, and grow with us? Send your CV and a short note about yourself - we’d love to hear from you!