Product Manager Emergency Department Platform

You will own the Emergency Department platform and clinician documentation experience from assessment through disposition and handoff. You will set the roadmap, lead delivery with engineering, design, and Clinical AI, improve workflow quality and adoption, measure customer outcomes, and evaluate new capabilities based on clinician needs and value.

Responsibilities

• Set Emergency Department priorities based on clinician needs, product quality, and commercial value
• Research Emergency Department clinician workflows through shadowing
• Own documentation workflows across Ambience, Epic Haiku, and the native app
• Improve documentation quality with Clinical AI and Engineering
• Enable clinicians to update assessments without overwriting edits or adding Epic work
• Measure note quality, latency, workflow completion, writeback reliability, and recurring issues
• Improve sustained usage using encounter-level utilization measures and clinician feedback
• Measure documentation time and clinician efficiency
• Partner with coding, revenue-cycle, GTM, and Product Marketing teams on customer value and adoption

Requirements

• 5+ years of product management or equivalent product-building experience with end-to-end ownership
• Ability to learn complex domains through firsthand user research
• Technical fluency with AI/ML products, data, APIs, and complex integrations
• Experience shipping user-facing products with complex workflows and reliability requirements
• Strong product judgment and writing skills
• Availability to work in the San Francisco office three times per week and visit customers and shadow clinicians

Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents
• 401(k) with company match up to 3% of base salary
• Remote-friendly culture and full equipment provisioning
• Parental leave
• Company and team off-sites, team lunches, and all-hands gatherings with travel, lodging, and meals covered
• Flexible time off with no annual cap
• Company-wide holidays and an annual holiday shutdown from December 24 to January 1