Principal Software Engineer DevOps

You will build, automate, and operate a secure, scalable, and cost-effective AWS and Kubernetes cloud platform. You will develop infrastructure tooling and deployment pipelines, manage production alerts and incident investigations, support deployments and on-call operations, and build reliable AI agents and platforms for SRE workflows.

Responsibilities

• Support the public cloud platform using cloud services and containerization
• Develop infrastructure automation with Terraform, Chef, Jenkins, and Golang
• Create and manage production alerts, respond to incidents, and conduct root-cause investigations
• Develop automated operational runbooks
• Support deployment of the workforce management solution during and outside regular office hours
• Participate in an on-call rotation
• Build and operate AI agents for incident triage, runbook execution, alert enrichment, and capacity and cost analysis
• Own guardrails, rollback mechanisms, and reliability for AI agents
• Build a platform for safe agent development with sandboxing, scoped credentials, tool and MCP integrations, cost controls, and observability

Requirements

• 12+ years of experience in SRE, DevOps, or SaaS operations
• 3+ years of hands-on AWS cloud infrastructure and Terraform experience
• 3+ years of experience with containerized cloud solutions using Docker, Kubernetes, or AWS EKS
• 5+ years of experience with Go, Python, Bash, or Perl
• 5+ years of experience with infrastructure automation, CI/CD pipelines, and configuration-management tools
• Hands-on experience with Linux or Unix platforms
• Hands-on production experience building agentic AI systems, including tool integrations, evaluation, and failure handling
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Experience introducing AI into an engineering organization's SDLC with measurable results
• 3+ years of experience with observability tools
• 3+ years of experience with AWS RDS or Aurora MySQL

Benefits

• Medical, dental, and vision plans with a $0 monthly premium option effective on the first day of employment
• 401k plan
• Discretionary paid time off and paid holidays
• Parental leave
• Equity
• Monthly wellness reimbursement
• Monthly lunch on Legion