People Partner- Support

Support Wave's call center people operations in Senegal through strategic and operational HR execution, including organisational effectiveness, performance management, employee records, accommodations, HR metrics, engagement, and retention initiatives.

Responsibilities

• Coordinate HR strategy with the Support department and align it with team OKRs
• Improve organisational effectiveness through restructuring, engagement, and retention initiatives
• Implement performance-management workflows, including feedback, coaching, career conversations, evaluations, OKRs, and PIPs
• Audit sick-time records and overtime submissions for documentation, policy, and labour-law compliance
• Maintain employee records and HR systems, including tenure and benefit and health review updates
• Manage work accommodation requests and coordinate with local medical professionals
• Coordinate employee explanation letters and track HR policy adherence and metrics
• Address recurring absenteeism and improve attendance rates
• Support recruitment, onboarding, resignations, terminations, and contract completions
• Conduct exit interviews and implement recognition, reward, team-building, career development, and retention programs

Requirements

• Degree in HR, Labour Law, or a related field
• Fluency in English and French
• At least 5 years of experience in HR management, recruitment, and employee experience
• Experience in organisational development and discipline
• Analytical thinking, problem-solving, and decision-making abilities
• Strong interpersonal, written, and verbal communication skills
• Credibility, integrity, adaptability, prioritisation, and collaboration skills

Benefits

• Health insurance for the employee and dependents
• 26 weeks of parental leave for mothers
• 4 weeks of parental leave for fathers
• Subsidized child care
• Gym membership subsidies
• Fitness class subsidies
• Airtime reimbursement
• Free food