Part Time Robot Support Technician

You will provide on-site support at a customer facility during operational shifts. You will troubleshoot OSARO system errors, document and escalate issues for engineering, build customer relationships, provide technical support and training, give feedback on support processes, and perform regular and preventive maintenance on robotic equipment.

Responsibilities

• Provide on-site support at the customer facility during operational shifts
• Build customer relationships and confidence in OSARO and its solution
• Troubleshoot OSARO system errors to reduce customer downtime
• Document errors for engineering teams and escalate issues as needed
• Provide technical support and system training to customers
• Provide feedback on support and training processes
• Conduct regular and preventive maintenance for robotic system equipment

Requirements

• Ability to work under pressure and troubleshoot in front of customers
• Proven experience learning and working with technical systems
• Excellent written and verbal communication skills
• Ability to communicate in both technical and non-technical contexts
• Passion for problem-solving and mechanical or electrical systems
• Korean language proficiency

Benefits

• Commuter bus access from Seoul, Suwon, Seongnam, Anyang, Yongin, and Wonju