Operations Analyst

You will develop and update policies and procedures, build Jira dashboards and reports, automate workflows with DevOps teams, and report on invoices, resource risks, and project milestones. You will create management reports and help keep acquired-company migrations on track.

Responsibilities

• Develop, recommend, and update policies and procedures to improve performance
• Build dashboards and reports in Jira for leadership analysis
• Automate workflows with DevOps teams to improve efficiency and ITIL compliance
• Report on overdue client invoices with Finance teams
• Create monthly and ad-hoc management reports on key findings and assessments
• Identify and communicate solutions resourcing risks
• Track project and milestone completion against migration go-live timelines

Requirements

• Bachelor’s degree in Business, Finance, Operations Management, or a related field
• Two years of experience creating policies and procedures to improve company performance
• Two years of experience with treasury management systems or treasury workstation software
• Two years of experience using Kantata for project and milestone reporting
• Two years of experience using PowerBI for data visualization
• Two years of experience reporting professional services KPIs for internal executives
• Two years of Jira experience, including workflow automation, AI-tool integration, dashboard development, ticket KPI analysis, and DevOps change-control collaboration

Benefits

• Bonuses and equity
• Healthcare, retirement, family-forming, and family-support benefits
• Employee giving match
• Mobile phone stipend
• R&R days
• Wellness reimbursement and onsite or virtual wellness programming
• Flexible vacation policy
• Parental leave and family-planning benefits
• Catered lunches and stocked kitchens
• Team offsites, bonding activities, happy hours, and events