Operational Risk Manager Technology and Payments Operations

You will build the operational risk framework, loss-event database, RCSA methodology, and scenario program. You will analyze material failures, identify systemic patterns, quantify operational-risk scenarios, test controls, and present findings to risk leadership. You will participate in engineering post-incident reviews, challenge root causes, and track remediation through completion.

Responsibilities

• Design and implement the operational risk framework
• Build and own the loss event database
• Capture, categorize, root-cause, escalate, and remediate material failures
• Design and run the RCSA process across business lines
• Facilitate RCSA sessions and produce risk-reporting outputs
• Run FAIR-based scenario analysis for operational risks
• Quantify tail outcomes and present them to the Risk Committee and board
• Independently test key operational controls annually
• Report control findings to the CRO and Risk Committee
• Review engineering post-incident reviews, challenge root causes, track remediation, and escalate recurring patterns

Requirements

• 5+ years of operational risk experience, including 2+ years in a dedicated operational-risk role at a regulated financial institution or regulated fintech, payments, or crypto firm
• Experience building or substantially owning an RCSA methodology and reporting results to a risk committee or board
• Experience connecting patterns across incidents and driving structural fixes
• Experience working with Engineering or Technology teams on incidents, postmortems, or technology risk
• Program-level loss event management experience, including taxonomy and database design and root-cause analysis
• Experience quantifying operational scenarios using FAIR or a comparable quantitative method
• Clear writing for RCSA narratives, scenario summaries, and board reports

Benefits

• Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse and children premiums in the United States
• Vision and dental insurance in the United States
• Equity opportunity
• Maternity and paternity leave after six months
• WeWork All Access membership
• Yearly work-from-home stipend
• Yearly learning and development stipend after six months