Offshore Technical Support and API Implementation Specialist

You will provide technical support through phone, email, and live chat. You will guide customers and partners through API configuration, testing, launch, and post-launch stabilization. You will test APIs, inspect logs and payloads, isolate root causes, document reproduction steps, manage implementation follow-ups, and monitor automated workflow quality.

Responsibilities

• Support customers through phone, email, and live chat
• Guide customer and partner API integrations from configuration through testing, launch, and post-launch stabilization
• Test APIs, inspect logs and payloads, and isolate root causes
• Document reproduction steps and technical issues
• Guide technical and business stakeholders through integrations
• Balance support queue coverage, implementations, documentation, and follow-ups
• Test and refine prompts, agents, or automated workflows and monitor quality

Requirements

• 3+ years of experience in API implementation, technical onboarding, SaaS support, or another client-facing technical role
• Hands-on experience with REST APIs, JSON, authentication, OAuth, webhooks, Postman, and OpenAPI
• Ability to test APIs, inspect logs and payloads, isolate root causes, and document reproduction steps
• Ability to guide technical and business stakeholders through integrations
• Customer support ownership across phone, email, and live chat
• Ability to manage queue coverage, multiple implementations, documentation, and follow-ups
• Ability to test and refine prompts, agents, or automated workflows and monitor quality

Benefits

• Health benefits