Officer Branch Relationship Manager Growth Consumer Banking Group

You will acquire and upgrade affluent clients, grow assets under management, and build an acquisition pipeline through referrals, prospecting, and local engagement. You will activate digital channels, cross-sell products, resolve client issues, maintain relationships, and follow sales, due-diligence, and regulatory requirements.

Responsibilities

• Acquire and upgrade new affluent clients
• Build acquisition pipelines through self-sourcing, referrals, walk-ins, prospecting, and community engagement
• Grow assets under management and wallet share for existing clients
• Achieve volume and revenue objectives
• Activate digital banking channels and grow savings books
• Implement product strategies through relationship management
• Deliver customer service and resolve queries and complaints within agreed turnaround times
• Conduct due diligence during onboarding
• Ensure sales-process, regulatory, AML, KYC, and operational-risk compliance
• Coordinate with branch, service, product, and operations colleagues

Requirements

• Minimum two years of experience in a reputed bank
• Proficiency in banking products
• Graduate education
• Knowledge of HNI sales, wealth management products, banking regulations, KYC, AML, financial markets, and financial products
• Relationship management, influencing, probing, listening, communication, and problem-solving skills
• Knowledge of the local market and competition