Manager Hotline and Investigations

You will own SpeakUp hotline operations and the case-management platform, lead internal investigations, maintain secure and accurate case data, report trends and metrics, and improve hotline processes, awareness, and procedures across jurisdictions.

Responsibilities

• Manage SpeakUp hotline operations, intake channels, language coverage, user access, triage, and communications
• Manage the case-management platform provider, contract obligations, renewals, budget, service levels, and service reviews
• Lead compliance investigations and coordinate investigations led by other teams
• Prepare investigation plans, conduct interviews, analyse evidence, and write outcome reports and recommendations
• Work with Legal on privilege, local-law requirements, and external counsel or forensic consultants
• Set and enforce case-data standards and quality checks
• Manage system access, permissions, audit trails, confidentiality controls, and retention rules
• Maintain dashboards and produce reconciled SpeakUp reports
• Identify emerging risks and patterns and turn case outcomes into improvements
• Maintain investigation procedures, standards, templates, and toolkits
• Design and implement SpeakUp awareness campaigns
• Track whistleblowing law changes and adapt the channel

Requirements

• 8-10 years of experience in investigations, compliance, or legal roles
• Experience leading compliance investigations end to end
• Experience running or supporting a whistleblowing or ethics hotline
• Interviewing skills and knowledge of evidence handling, confidentiality, and fair-process principles
• Knowledge of whistleblowing, data-protection, and employment-law considerations across multiple jurisdictions
• Fact-based report-writing skills
• Ability to handle sensitive matters with empathy and impartiality