Manager Agent Architecture

You will lead and develop a team of Agent Architects while remaining actively involved in customer implementations. You will set goals, manage capacity, coach team members, and ensure the quality of AI Agents delivered to enterprise customers. You will also establish quality standards, document best practices, and turn recurring customer issues into structured product feedback.

Responsibilities

• Hire, coach, and develop Agent Architects
• Run weekly one-to-ones, performance reviews, and career conversations
• Set ramp expectations and coach Associate and mid-level Agent Architects
• Set team goals and OKRs aligned with Professional Services priorities
• Manage team capacity and workload across concurrent engagements
• Represent Agent Architecture with Sales, Product, Engineering, customers, and partners
• Guide customers through AI Agent implementations from scoping through end-to-end delivery
• Serve as the escalation point for degraded agent performance
• Define, review, and enforce AI Agent quality standards
• Document best practices for internal and external audiences
• Translate recurring field issues into structured Product feedback

Requirements

• Experience leading people as a manager, team lead, or sustained mentor
• 3+ years of conversation design and AI agent development experience
• Experience building scalable solution architecture and conversational experiences
• Advanced prompt engineering skills
• Ability to integrate REST APIs
• JavaScript experience
• Project and stakeholder management skills
• Experience working with enterprise customers, including escalated or high-pressure situations
• Capacity planning and prioritization judgment

Benefits

• Equity package