Logistics Client Support Specialist

Job Overview:

Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders

Key responsibilities:

• Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date

• Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant

• Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required

• Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)

• Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions

• Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business

• Monitor assigned clients’ position & receivables

Education:

• BA or equivalent – a focus on Commodity Trading, Logistics or Management is a plus

• Other certifications are a plus

Experience:

• Experience in an international environment/ global collaboration

• Experience in coffee trade logistics is a plus

• Experience in Customer Service is a plus

Technical Skills:

• Good knowledge of Excel, Word, Outlook

• Knowledge of collaborative tools (MS Teams, SharePoint,...) & Power BI are a plus

• Knowledge of SAP (compulsory)

• Knowledge of Incoterms

• Knowledge of ESCC is a plus

• Knowledge of PBI is a plus

Soft Skills:

• Excellent organizational skills (ability to prioritize, plan tasks and respect deadlines)

• Teamwork skills/ team spirit

• Ability to work under stress and respond to tight deadlines

• High level of autonomy

• Proactiveness

Languages:

• Excellent knowledge of English and preferably also of French

• Knowledge of any other language is a plus