Legal Implementation Specialist

You will lead customer discovery, translate requirements into scalable platform configurations, and manage several implementations against agreed milestones. You will train customer users, explain functionality and trade-offs, identify delivery risks, resolve issues with cross-functional stakeholders, and improve implementation playbooks.

Responsibilities

• Develop working knowledge of platform functionality, configuration options, and use cases
• Lead customer discovery sessions on objectives, contracting processes, requirements, and priorities
• Translate customer requirements into scalable configurations
• Manage concurrent implementations against timelines, milestones, and outcomes
• Deliver training for customer user groups
• Explain platform functionality, behavior, trade-offs, and limitations
• Guide customers toward recommended implementation practices
• Identify and escalate risks, dependencies, and gaps with recommendations
• Resolve issues with Customer Success, Product, and Support
• Capture recurring customer needs and repeatable patterns for delivery playbooks

Requirements

• Experience in a client-facing legal technology or B2B SaaS role, relevant legal experience, or implementation, onboarding, professional services, delivery, or customer success experience
• Ability to understand legal contracts, negotiation positions, approval processes, and commercial workflows
• Project management and organizational skills for concurrent implementations
• Communication and interpersonal skills for scoping sessions, project updates, and training
• Judgment to distinguish customer requirements, product limitations, and better approaches
• Ability to learn complex software and apply knowledge across customer scenarios
• Experience crafting prompts for AI systems or ability to develop this capability
• Interest in legal services, enterprise software, and emerging AI technologies
• Undergraduate degree at 2:1 level, GPA of 3.5 or above, or equivalent qualification
• Understanding of contract law and commercial agreements preferred
• Familiarity with contract lifecycle management, legal operations, or legal technology preferred
• Experience implementing enterprise software for legal, procurement, compliance, or commercial teams preferred
• Experience in high-volume implementation, onboarding, or professional services preferred

Benefits

• Comprehensive private health insurance
• Enhanced maternity and paternity policies
• Birthday leave
• 25 days annual leave per year
• Cycle to Work scheme