Legal Implementation Specialist Lead

You will lead, coach, and develop Legal Implementation Specialists while setting high standards for implementation quality, customer communication, project management, and platform use. You will review complex solution designs, manage delivery risks and escalations, oversee team onboarding delivery, and support strategic customer engagements. You will improve implementation standards, playbooks, training, reporting, and operational routines. You will partner with Customer Success and Product to improve adoption, delivery outcomes, and customer feedback.

Responsibilities

• Lead, coach, and develop a team of Legal Implementation Specialists
• Maintain high standards for implementation quality, customer communication, project management, and platform use
• Review and approve complex configurations and solution designs
• Manage delivery risk and escalations across the team
• Oversee team-level onboarding delivery, including capacity, resourcing, milestones, and dependencies
• Support complex and strategically important customer engagements
• Define and improve implementation standards, playbooks, training assets, and operating routines
• Partner with Customer Success to support adoption, value realization, and go-live outcomes
• Partner with Product to provide structured feedback on customer needs and delivery challenges
• Use delivery data to identify quality, timeliness, rework, escalation, and customer-value improvements
• Maintain operational records and reporting
• Build and maintain deep product knowledge

Requirements

• 5+ years of experience in a client-facing legal tech or B2B SaaS role, or significant relevant legal or legal operations experience
• Experience owning complex implementations, delivery programs, or customer outcomes end to end
• Experience leading, mentoring, or developing delivery-focused colleagues
• Understanding of contracts, negotiation positions, approval processes, and commercial workflows
• Project and stakeholder management skills, including capacity planning, prioritization, sequencing, risk management, and cross-functional alignment
• Experience crafting effective prompts for AI systems
• Undergraduate degree at 2:1 level, GPA of 3.5 or above, or equivalent qualification

Benefits

• Comprehensive health insurance
• 401K with 4% matching contribution
• Enhanced maternity and paternity policies
• Learning and development budget
• Birthday leave
• 20 days PTO per year