Junior Technical Support Engineer

We are looking for a Junior Technical Support Engineer to join our team, develop technical skills, troubleshoot real-world issues, and grow professionally alongside experienced specialists.

Requirements:

• At least 6 months of experience in Technical Support, IT Support, or a similar technical role;
• Practical understanding of Windows and/or Linux installation and configuration;
• Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols;
• Understanding of deployment processes and the Software Development Life Cycle (SDLC);
• Experience with technical troubleshooting, issue investigation, and problem-solving;
• Analytical thinking and attention to detail;
• Strong written and verbal English communication skills;
• Ability to prioritize tasks, work independently, and take a proactive approach;
• Good communication skills and the ability to remain calm under pressure;
• Willingness to learn and continuously improve technical expertise.

Responsibilities:

• Monitor application error messages and investigate issues on a daily basis;
• Perform monthly monitoring activities and system health checks;
• Install, update, and maintain system environments;
• Process initial Service Change Requests and escalate them to the appropriate support level when necessary;
• Troubleshoot incidents related to software configuration, system functionality, and installations;
• Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings;
• Provide regular updates on assigned incidents and service requests;
• Collaborate with team members to ensure timely issue resolution and stable system performance.

Would Be a Plus:

• Understanding of Agile methodologies, particularly Scrum;
• Experience with ticketing systems and technical documentation;
• Basic task planning and prioritization skills;
• Strong organizational skills, self-discipline, and time management;
• A detail-oriented and results-driven approach.

What We Offer:

• Work format: remote or office (if you wish);
• Work schedule: Monday to Friday, 10:00–19:00;
• Practical experience working with internal projects and real technical tasks;
• Collaboration with experienced professionals who are willing to share their knowledge and expertise;
• Opportunities for professional development and career growth within HYS Enterprise;
• No time trackers or unnecessary bureaucracy;
• Gifts for birthdays and professional holidays;
• Participation in internal and external company events.