Junior Digital Service Advisor for Retail Customers

You will independently handle customer inquiries by telephone and through online banking service channels. You will analyze customer needs, provide suitable solutions, identify cross-selling opportunities, refer them to advisors, and help maintain customer satisfaction and long-term relationships.

Responsibilities

• Handle customer inquiries by telephone and through online banking service channels
• Analyze individual customer needs and provide suitable solutions
• Identify cross-selling opportunities and refer them to the responsible advisors
• Ensure high customer satisfaction and foster long-term customer relationships

Requirements

• Completed vocational education, with or without a school-leaving certificate
• Initial professional experience, ideally in a commercial field
• Customer and service orientation
• Enjoyment of telephone customer contact and working with people
• Interest in innovative new media
• Communication skills
• Hands-on approach
• Teamwork
• Excellent German and good English language skills

Benefits

• Company laptop and mobile phone
• Flexible working hours
• Restaurant or grocery voucher card
• Social allowances
• Public transport ticket
• Job bike
• Childcare at Sonneninsel kindergarten on Austria Campus
• Sports, wellness and leisure offerings
• Health management
• Social fund for challenging life situations
• Employee discounts
• Group supplementary insurance