Junior Client Funding Operations Specialist

You will process client deposits, withdrawals, and internal transfers across trading platforms and payment channels. You will reconcile client accounts, platform balances, and bank statements; prepare funding reports; identify unusual activity; resolve transaction exceptions and queries; support AML and regulatory checks; and analyze data to improve operational efficiency and client service.

Responsibilities

• Review and process client deposits, withdrawals, and internal transfers
• Reconcile client accounts, platform balances, and bank statements daily
• Prepare daily and weekly funding and account-status reports
• Identify and escalate unusual funding activity, trading anomalies, and operational discrepancies
• Resolve transaction issues, exceptions, and client funding queries
• Follow regulatory requirements and support AML/CTF checks
• Collect and analyze key statistics to improve efficiency and client service

Requirements

• Bachelor's degree in Business Administration, Business Management, or a related field
• Written and verbal communication skills
• English and Mandarin Chinese fluency
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to collaborate within a team
• Microsoft Office skills
• Advanced Excel skills

Benefits

• Milestone anniversary gifts
• Team-building activities
• Flexible Spending Account for health and wellness needs