IT Support Specialist

You will triage and resolve employee IT requests, manage the device lifecycle and hardware inventory, and support onboarding and offboarding. You will manage software access, troubleshoot AV and connectivity issues, support office technology, and document solutions for employee self-service.

Responsibilities

• Manage helpdesk operations and resolve hardware, software, access, and connectivity requests
• Manage device ordering, enrollment, deployment, maintenance, and secure disposal
• Maintain hardware inventory and ship equipment to remote employees and offices
• Manage software licenses and employee access
• Support onboarding and offboarding through account provisioning and deprovisioning
• Maintain conference-room AV and event technology
• Troubleshoot office network and connectivity issues
• Document solutions and create knowledge-base articles

Requirements

• 2+ years of hands-on IT support or helpdesk experience
• Knowledge of MDM platforms, including Iru, Intune, or Jamf
• Knowledge of identity and access tools, including Okta, Entra ID, or Active Directory
• Experience with ticketing systems
• AV troubleshooting experience
• Networking fundamentals
• Experience shipping IT equipment
• Mac-first environment experience is a bonus
• Google Workspace or Microsoft 365 administration familiarity is a bonus
• Bash, Python, or PowerShell familiarity is a bonus