IT Support Specialist

You will provide Tier 1 and Tier 2 support across macOS and Windows environments. You will resolve service requests, manage endpoint devices and user access, administer workplace tools, coordinate IT projects, document work, and support employee onboarding and offboarding.

Responsibilities

• Deliver Tier 1 and Tier 2 IT support across macOS and Windows environments
• Translate stakeholder technical requirements into IT solutions
• Plan and oversee IT projects, upgrades, installations, and office technology rollouts
• Provide technical advice and training on internal tools and security practices
• Manage, triage, and resolve service tickets using Jira Service Desk
• Maintain documentation in Confluence
• Manage endpoints, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ
• Administer Google Workspace and Slack
• Onboard and offboard employees, including hardware, access permissions, and asset tracking

Requirements

• 0–3 years of IT Help Desk or Service Desk experience supporting Windows and Mac environments
• Experience communicating with non-technical stakeholders and managing basic IT projects or rollouts
• Proficiency with Jamf, Intune, and PDQ
• Experience with Google Workspace, Slack, and Jira Service Desk
• Diagnostic and troubleshooting skills
• English and Spanish communication skills
• Basic Bash, PowerShell, or Python scripting abilities
• Exposure to IAM platforms or SSO integrations