IT Specialist North America

You will provide technical support for hardware, software, and collaboration tools. You will resolve incidents, configure equipment, manage device inventory and accounts, deliver onboarding, support office operations, train users, improve IT processes, and help maintain secure access across workstations.

Responsibilities

• Provide technical assistance through email, messaging tools, and in-person interactions
• Investigate and resolve hardware and software issues
• Log incidents, follow up promptly, and support users
• Deliver physical IT onboarding sessions
• Install, configure, and update computers, IT equipment, and videoconferencing equipment
• Manage device shipments, returns, stock, and inventory records
• Support office openings, moves, and expansions
• Manage user accounts and application licenses
• Apply security policies and access management across workstations
• Train users on applications, hardware, and best practices
• Evaluate business needs and improve IT processes

Requirements

• Degree in Computer Science or a related IT field
• Written and verbal communication skills
• Experience with Google Workspace administration
• Troubleshooting skills for macOS and Windows
• Knowledge of Ethernet, WiFi, TCP/IP, and corporate infrastructure troubleshooting
• Familiarity with videoconferencing equipment and services
• Ability to lift and handle standard IT equipment
• Experience in a similar support role in a fast-paced global organization
• Willingness to travel to New York and Singapore
• Willingness to work flexibly for timezone-aligned onboarding

Benefits

• Healthcare coverage
• Parental leave
• Retirement plans
• Relocation support
• Wellness programs
• Meal allowances
• Transportation allowances