IT Specialist

You diagnose and resolve technical issues involving connectivity, servers, email clients, VPNs, operating systems, hardware, software, and networks. You manage users and permissions, install and maintain IT equipment, write automation scripts, resolve incidents within SLAs, document procedures, support users locally and remotely, and collaborate with vendors and IT colleagues.

Responsibilities

• Diagnose and resolve IT technical issues
• Leverage AI tools to streamline support workflows
• Monitor and resolve customer incidents
• Manage users and permissions
• Install, configure, and maintain IT equipment
• Write scripts to optimize automation
• Troubleshoot software applications and operating systems
• Identify recurring issues and escalate complex problems
• Create technical and end-user documentation
• Provide local and remote organizational support
• Procure hardware and software with vendors
• Recommend improvements to IT systems

Requirements

• Up to 3 years of IT support experience
• Windows and Mac experience
• Networking, security, and monitoring systems
• Active Directory, Office 365, Microsoft Intune, and Azure
• PowerShell, JSON, and Jenkins scripting
• Experience with AI tools in daily tasks and workflows
• Virtual platforms and cloud computing
• Networking concepts and protocols
• Problem-solving and communication skills
• Ability to work independently and collaboratively
• Ability to multitask and meet SLA targets
• Customer-focused teamwork