IT Operations Technician

You will provide day-to-day technical support to employees and resolve hardware, software, system, network, printer, and scanner issues. You will install and configure IT equipment, monitor systems and networks, manage service requests, set up user accounts, assist with access and login issues, maintain repair records, prepare documentation and reports, and help users use computers correctly. You will also test new technology, protect system security and privacy, and conduct electrical safety checks on computer equipment.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks and respond to service issues and requests.
• Provide technical support across the company.
• Set up accounts for new users and resolve password and login problems.
• Test and evaluate new technology to improve IT support.
• Ensure the security and privacy of networks and computer systems.
• Prepare procedural documentation and relevant reports.
• Keep records of repairs and fixes.
• Teach users how to use computers correctly.
• Conduct electrical safety checks on computer equipment.

Requirements

• Previous hands-on experience as an IT Support Engineer, IT Technician, or in a similar technical support role.
• Diagnostic, troubleshooting, and problem-solving skills.
• Understanding of computer hardware, software, operating systems, and networking fundamentals.
• Experience supporting Windows and macOS environments.
• Experience with Microsoft 365 and user account administration.
• Understanding of IT security, data privacy, and secure-system best practices.
• Ability to prioritize multiple technical requests and work independently.
• Organizational skills, attention to detail, and accurate documentation.
• Communication and interpersonal skills.
• An Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Linux familiarity is an advantage.
• Active Directory or similar platform familiarity is an advantage.
• IT ticketing system familiarity is an advantage.
• Relevant IT certifications, such as CompTIA A+ or Microsoft certifications, are an advantage.