IT Operations Specialist

You will manage day-to-day IT operations for the Tbilisi office. You will procure hardware, software, and licenses; set up and remove employee accounts and devices; maintain IT assets; provide first-line support; and work with Security to ensure processes meet banking standards.

Responsibilities

• Manage procurement of hardware, software, and licenses in line with budgets and internal policies.
• Set up and offboard user accounts, access rights, and devices.
• Set up, troubleshoot, repair, and track office hardware.
• Maintain an inventory of IT assets and licenses.
• Provide first-line IT support and escalate issues to vendors when needed.
• Ensure IT processes follow banking standards with Security and other teams.

Requirements

• At least 2 years of experience in IT operations, IT support, or a similar role.
• Fluent written and spoken English.
• Hands-on experience with hardware setup, maintenance, and troubleshooting.
• Experience with user account and access management.
• Ability to manage several requests at once.