Integration Engineer Card Issuing

You guide clients through API integrations from sandbox setup to production go-live. You debug issues configure identity and payment systems manage certification processes create technical documentation provide first-line support and translate integration challenges into engineering work.

Responsibilities

• Guide clients through API integration from sandbox setup to production go-live
• Debug and diagnose sandbox and production issues
• Manage identity provider access control and payment network configuration
• Manage payment network certification for mobile wallet integrations
• Develop technical documentation troubleshooting playbooks and knowledge base content
• Provide first-line technical support through client communication channels
• Translate client feedback into Jira tickets
• Use generative AI tools and monitoring platforms for troubleshooting
• Collaborate on the client integration experience

Requirements

• 4+ years of experience in a technical client-facing role
• Experience with RESTful APIs
• Exceptional written and verbal communication in English and Mandarin
• Experience with ticketing systems such as FreshDesk or Zendesk
• Ability to read logs and trace distributed systems
• Structured troubleshooting skills
• Proficiency with generative AI tools
• Ownership mentality
• Fintech or payment industry experience
• Experience with VISA or Mastercard protocols or card lifecycle management
• Familiarity with DataDog or Grafana
• Knowledge of webhook architectures and event-driven systems
• Experience creating SOPs or runbooks