Implementation Specialist

You will own client implementations from contract signature through go-live and beyond. You will lead on-site sessions, configure workflows and integrations, translate policies and regulations into automated processes, resolve configuration issues, build playbooks, and identify client-health risks early.

Responsibilities

• Own client roadmaps from contract signature through go-live and beyond
• Lead on-site implementation sessions and workstreams
• Configure workflows and integrations for client needs
• Translate client policies and regulatory requirements into automated workflows
• Resolve configuration issues before escalating to engineering
• Represent client needs internally to inform product decisions
• Build reusable implementation playbooks
• Identify client-health signals early

Requirements

• 2–4 years of implementation, solutions consulting, or customer success experience at a B2B SaaS company
• Ability to solve problems methodically
• Ability to explain technical concepts to non-technical clients and manage senior stakeholders
• Comfort with technical and legal documentation, data flows, and integrations
• Willingness to travel to client sites
• Ability to manage multiple clients simultaneously