Implementation Manager

You will lead the onboarding and implementation process for new brands from signed deal through go-live. You will serve as the primary onboarding contact, configure campaigns and experiences, guide integrations, and document customer feedback. You will also create scalable documentation and improve processes to accelerate time-to-value and platform usability.

Responsibilities

• Lead onboarding and implementation for new brands from signed deal to go-live
• Act as the primary point of contact during onboarding and align launch plans with brand goals
• Partner with Sales during pre-sale to scope implementation needs and set expectations
• Document bugs and feature requests and partner with Product and Engineering on solutions
• Configure TYB campaigns and experiences in the backend
• Guide brands on integrations with email, SMS, e-commerce, and analytics platforms
• Develop and maintain onboarding documentation, FAQs, and tools
• Improve onboarding processes for efficiency and consistency
• Share implementation feedback to improve self-serve onboarding and platform usability

Requirements

• 4–6 years of experience in implementation, onboarding, or customer success at an early-stage B2B SaaS company
• Experience in e-commerce or marketing technology is a bonus
• Experience building or refining processes
• Ability to manage multiple projects and competing priorities
• Ability to collaborate with marketers, executives, and technical stakeholders
• Strong communication skills