HR Customer Service Representative

Position: HR Customer Service Representative

Location: SAN ANTONIO TX 78205

Duration: 12+months

Rate: $12.56/Hr on W2

Job Description:

• Other The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues.

• He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution.

• In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution.

• The CSR solves problems largely by precedent with referral to detailed instructions/procedures.

• Experience in a fast paced customer service environment, experience using a telephone to handle customer requests, experience using a personal computer.

• 6 months of Customer Service phone background, Available to answer calls 7.5 hours/day.

• Working knowledge of email, Internet Explorer, Excel and Word

• An HR Representative provides HR advice & support, delivering core HR processes & practises to the company.

• This includes Performance Management, Promotions, Remuneration

Namratha Gandavarapu

317-210-8733