Head of Revenue Operations

You will own the performance of direct revenue channels spanning sales, VIP management, and retention. You will establish scalable commercial processes, drive cross-sell and upsell programs, optimize conversion and customer lifetime value, manage unit economics and pricing policies, build reporting frameworks, and present recommendations to executive leadership.

Responsibilities

• Own the operational performance of direct revenue channels, including Sales, VIP, and Retention.
• Align priorities, customer segmentation, and execution plans with business owners.
• Build scalable commercial processes and operating standards.
• Monitor channel performance and identify revenue and efficiency opportunities.
• Drive cross-sell and upsell initiatives.
• Launch promotional campaigns, commercial activities, and growth programs with Marketing and Product.
• Measure the effectiveness and ROI of commercial initiatives.
• Optimize conversion, retention, and customer lifetime value.
• Own unit economics across commercial channels.
• Define profitability targets, spending guidelines, and commercial KPIs.
• Manage discount policies, promotional mechanics, and OTC commercial terms.
• Analyze channel profitability and recommend margin improvements.
• Build reporting frameworks and commercial-performance dashboards.
• Partner with Analytics, Finance, Product, and Marketing on data-driven decisions.
• Present business insights and recommendations to executive leadership.
• Improve commercial operations and revenue processes continuously.

Requirements

• Have at least 7 years of experience in Revenue Operations, Commercial Operations, Sales Operations, Business Operations, or a similar leadership role.
• Have experience in fintech, payments, SaaS, crypto, or another transaction-driven business.
• Understand revenue management, unit economics, pricing, and commercial performance.
• Have experience working with Sales, Customer Success, VIP, Retention, and Marketing teams.
• Have experience building reporting frameworks and operational processes.
• Understand business metrics and financial performance.
• Have experience managing cross-functional initiatives and influencing senior stakeholders.
• Demonstrate communication and leadership skills.
• Speak fluent English.
• Experience in crypto, Bitcoin, Web3, or digital assets is desirable.
• Experience with CRM, loyalty, or VIP programs is desirable.
• Experience managing pricing strategies, discount policies, or OTC operations is desirable.
• Experience with Tableau, Power BI, Looker, or similar BI tools is desirable.

Benefits

• Remote or hybrid work options with flexible hours.
• Up to 20 vacation days, 8 company holidays, and 5 personal days per year.
• Structured performance reviews and team awards.
• International team retreats.