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Shield AI

Head of Product Design

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Description

You will lead customer research and turn insights into product strategy and design solutions. You will design end-to-end technical workflows, establish design standards and systems, mentor designers, shape product direction, and create human-AI collaboration experiences.

Responsibilities

  • Lead customer research across product development and customer engagement
  • Establish mechanisms for gathering, synthesizing, and communicating user insights
  • Translate customer feedback into product recommendations, requirements, and design initiatives
  • Design end-to-end workflows for autonomy development, simulation, testing, analysis, deployment, and operations
  • Create technical user experiences for engineers, developers, operators, and mission planners
  • Simplify complex architectures, data flows, infrastructure tooling, and AI workflows
  • Own product experience including training, documentation, tutorials, and workflows
  • Shape product vision, roadmap priorities, and go-to-market strategies
  • Drive alignment through narratives, prototypes, and visual storytelling
  • Establish design standards, design systems, UX principles, and product design practices
  • Mentor designers and remain involved in critical design work
  • Design human-AI collaboration models and AI-assisted workflows
  • Develop frameworks for trust, transparency, explainability, and human oversight

Requirements

  • 10+ years of experience in product design, UX design, human factors, or related fields
  • Experience designing and shipping complex technical products, developer tools, platforms, infrastructure software, data-dense applications, or enterprise systems
  • Technical fluency for collaborating on architecture, technical constraints, and software development workflows
  • Experience conducting user research and translating insights into product strategy and design solutions
  • Ability to influence product direction and organizational decisions without direct authority
  • Understanding of AI-powered product experiences, conversational interfaces, human-in-the-loop workflows, AI-assisted decision making, and agent-based systems
  • Experience defining user experiences in ambiguous technology spaces
  • Experience building and retaining high-performing design teams
  • Portfolio demonstrating strategic thinking and hands-on design execution

Benefits

  • Bonus
  • Benefits
  • Equity

Skills

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See also

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