Head of Customer Success Loyalty and Partner Platforms

You will own B2B customer onboarding, launch readiness and ongoing operational relationships. You will lead customer reviews, optimize performance, manage CRM workflows, resolve issues, collect feedback, ensure compliant communications, and use AI to automate customer-success and support workflows.

Responsibilities

• Own end-to-end onboarding from setup through go-live
• Lead partners through launch milestones
• Manage operational relationships with active customers
• Align customer-success strategy and KPIs with sales
• Optimize customer visibility and performance across partner touchpoints
• Ensure communications and visuals meet brand and compliance guidelines
• Maintain HubSpot CRM records and AI-enabled workflows
• Lead customer reviews and analyze performance data
• Resolve issues and manage customer feedback loops
• Use AI to categorize support tickets, draft responses and surface knowledge-base articles

Requirements

• Fluent German and English
• 5+ years of customer success, account management or partner onboarding experience
• Experience in loyalty, SaaS or payments
• Experience using AI tools such as Claude for workflows and automations
• Understanding of digital integrations, APIs, web links, voucher uploads and campaign dashboards
• HubSpot or comparable CRM experience
• Project management
• Customer communication

Benefits

• Fully remote work
• Equity share
• qiibee tokens (QBX)
• 24 days of annual leave