Head of Client Success MENA

You will lead client success in MENA while carrying accounts and building the regional function. You will analyze trading data, identify growth opportunities, create account strategies, onboard and support institutional clients, resolve trading and settlement issues, coordinate implementations, manage client feedback, and hire, coach, and develop the team.

Responsibilities

• Analyze client trading data for volume growth and cost-saving opportunities
• Create client reviews that present platform value and optimization opportunities
• Develop account growth strategies for FX flows and trading activity
• Build and hire the MENA client success team
• Set account-planning cadence, coverage models, and escalation paths
• Coach, develop, and manage team performance
• Carry accounts and handle client service requests while building the function
• Manage client ramping, technical integration, and training
• Resolve trading and settlement issues with internal teams
• Report on client health metrics and growth opportunities
• Collect client feedback for product and service improvement
• Manage institutional clients' day-to-day FX trading needs
• Monitor trading patterns, volumes, and pricing

Requirements

• 6 or more years in client-facing roles with financial services institutions
• 8 or more years of overall professional experience
• Understanding of FX markets, trading operations, and treasury workflows
• Experience analyzing trading data and producing actionable insights
• Track record of growing institutional relationships
• Based in Dubai with the right to work
• Willingness to travel across the GCC

Benefits

• Equity