Global Operations Excellence and Business Operations Lead

You will build the operating system for global seller onboarding. You will establish operating cadences, KPI frameworks, capacity models, reporting, planning routines, and continuous-improvement mechanisms. You will improve workflows, standardize processes across regions, support financial planning, and drive adoption and measurement of AI-enabled operational improvements.

Responsibilities

• Build and run weekly, monthly, and quarterly operating cadences.
• Create reporting, decision forums, action tracking, and escalation mechanisms.
• Turn strategic priorities into measurable plans and execution routines.
• Own the global onboarding KPI framework.
• Lead capacity planning and workforce modeling.
• Support budget inputs, forecasts, headcount planning, vendor-spend analysis, cost models, and ROI assessments.
• Translate operational assumptions into annual and quarterly plans.
• Identify workflow, tooling, data-quality, and escalation friction.
• Drive process standardization, playbooks, documentation, and continuous improvement.
• Improve systems, automation, and operational effectiveness with cross-functional partners.
• Drive AI-enabled workflow adoption and measure its operational impact.

Requirements

• 8+ years of relevant experience with a master's degree, 12+ years with a bachelor's degree, or equivalent experience.
• Experience building operating cadences, dashboards, planning processes, KPI frameworks, and performance-management routines.
• Strong analytical skills with operational, financial, workforce, and performance data.
• Experience with capacity planning, forecasting, budget inputs, cost-to-serve analysis, or vendor-spend analysis.
• Ability to manage complex cross-functional projects independently.
• Experience standardizing workflows and driving measurable operational impact.
• Ability to turn ambiguous problems into clear plans, tradeoffs, and recommendations.
• Experience in fintech, commerce, SaaS implementation, customer operations, field operations, or scaled services delivery is preferred.
• Experience improving workflows and customer outcomes using AI.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning