Front Office Patient Coordinator & Virtual Assistant

Front Office Patient Coordinator & Virtual Assistant

Job Summary

One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment.

Key Responsibilities

• Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner
• Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy
• Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates
• Manage new patient onboarding, intake forms, and administrative documentation requirements
• Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards
• Maintain accurate patient records and upload documents into practice management systems
• Assist patients with portal access, scheduling support, and general administrative inquiries
• Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency

Must-Have Skills

• Healthcare Front Office Administration
• Patient Scheduling & Appointment Coordination
• Insurance Verification & Benefits Checking
• Patient Intake & Onboarding
• CRM and Practice Management Software Experience
• HIPAA Compliance & Confidentiality Practices
• Customer Service & Telephone Communication
• Strong Organizational and Multitasking Skills

Experience & Qualifications

• Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience
• Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred
• Experience working with U.S.-based clients, patients, or healthcare providers
• Strong written and verbal English communication skills
• Experience handling confidential patient information in compliance with HIPAA or similar privacy standards
• Proficiency with CRM platforms, scheduling systems, and healthcare software applications
• Ability to follow structured workflows, scripts, and established operating procedures

Preferred Qualifications

• Experience in behavioral health, mental health, counseling, or therapy practices
• Knowledge of insurance verification and healthcare eligibility processes
• Experience using PracticeSuite or similar EHR/Practice Management platforms
• Spanish language proficiency
• Familiarity with referral tracking, email campaign coordination, and patient engagement processes
• Experience supporting remote healthcare operations

Work Arrangement

• Remote Position
• Full-Time
• Amenable to work with shifting hours, primarily aligned with U.S. time zones

Why Join One Workforce Global?

• Full-time employment
• Competitive salary package
• HMO coverage
• Work-life balance
• Supportive and growth-oriented work environment

Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team.