Fraud Operations Analyst

You will review transaction alerts, monitor real-time queues, investigate suspicious activity, identify fraud trends, and analyse customer and transaction patterns. You will work with fraud rules and tools, prepare required suspicious activity reports, support KPI reporting, recommend improvements, and contribute to fraud-detection projects.

Responsibilities

• Review suspicious and system-generated transaction alerts using fraud rules and guidelines
• Monitor real-time transaction queues for high-risk activity and fraud trends
• Analyse customer behaviour and transaction patterns for anomalies
• Identify card-not-present fraud, hacked accounts, third-party fraud, and friendly fraud
• Structure, test, and A/B test rule-based fraud engines
• Support data discovery and reporting for fraud KPIs and operational performance
• Prepare and submit Suspicious Activity Reports where required
• Analyse fraud risks and recommend improvements to reduce exposure
• Recommend system, analytics, and operational improvements
• Contribute to fraud-detection and operational-efficiency projects

Requirements

• At least 3 years of experience in fraud or financial crime within banking or fintech
• Fluent written and spoken English
• Analytical and investigative skills
• Understanding of crypto, online payment processing, and payment platforms
• Excel, SQL, Microsoft Office, and PowerPoint skills
• Ability to translate data analysis into insights and recommendations
• Ability to work in high-volume, fast-paced environments

Benefits

• Annual leave plus public holidays
• Paid charity day
• Flexible working hours
• Remote working
• Company-provided equipment