Foundry Support Desk Engineer

You will triage Foundry support requests and own issue resolution through closure. You will investigate Spark and pipeline issues, escalate with clear context, create support documentation, monitor service performance, address systemic problems, and contribute to user training.

Responsibilities

• Triage Foundry support requests and own resolution through closure
• Investigate and resolve Foundry issues
• Escalate issues to appropriate specialists with context and reproduction steps
• Build and maintain documentation, runbooks, and FAQs
• Develop monitoring and reporting for support services
• Identify systemic issues and address root causes with development teams
• Contribute to onboarding and training materials

Requirements

• Understanding of business workflows and technical structures within Foundry
• Investigative and problem-solving skills
• Experience building and using reporting and monitoring systems for support services
• Written communication skills
• Ability to create technical documentation and support workflows
• Ability to communicate technical issues to development and Palantir support teams
• Knowledge of Spark, data pipelines, and platform architecture
• Ability to work with technical and non-technical stakeholders

Benefits

• Equity
• Flexible workplace
• Remote-first work