Founding Technical Account Manager

You will own a portfolio of customer accounts and help customers renew, expand, and realize value from their products. You will build technical and commercial relationships, monitor account health, lead customer reviews, resolve issues, maintain CRM records, and share customer feedback with Product and Engineering.

Responsibilities

• Own renewals across assigned accounts
• Identify and pursue expansion opportunities within existing customers
• Develop deep product knowledge and act as a trusted technical contact
• Troubleshoot customer issues and involve Solutions or Engineering when needed
• Build relationships with technical users and decision-makers
• Monitor usage and engagement signals to identify account risk
• Run regular customer check-ins and business reviews
• Use AI tools for account research, meeting preparation, and follow-up
• Maintain accurate CRM records
• Share customer feedback, feature requests, and blockers with Product and Engineering

Requirements

• 4+ years of technical account management, customer success, or similar customer-facing experience at a software company
• Experience owning renewals, growing accounts, and negotiating contracts
• Ability to discuss technical products with engineers and business stakeholders
• Experience managing and prioritizing multiple accounts
• Familiarity with CRM and customer success tools
• Interest in using AI tools efficiently
• Written and verbal communication skills
• Ability to handle escalations
• Ability to work independently in a small team

Benefits

• Equity