Founding Customer Success Manager
Posted Updated
Description
You will own post-sale customer success from onboarding through adoption, renewal, and expansion. You will help customers integrate Krea into their workflows, track customer signals, lead webinars and workshops, manage renewals, and share customer feedback with product and marketing.
Responsibilities
- Own post-sale customer success including onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into creative workflows
- Drive product adoption across customer profiles
- Communicate product and feature updates
- Track usage and customer signals
- Identify expansion opportunities and manage renewals end to end
- Manage webinars and workshops from content planning through execution
- Share customer feedback with product and marketing teams
Requirements
- Customer Success or Account Management experience
- Experience renewing and growing customer accounts
- Onboarding and implementation experience
- Communication
- Interpersonal skills
Benefits
- Equity packages
- Health insurance
- Dental and vision insurance
- Health FSA accounts
- Long-term disability coverage
- Flexible PTO
- 401k with a 4% company-sponsored match
- Office meals
- Uber transit to and from the office
- Visa sponsorship