Founding Commercial Account Manager

You will own renewals and expansion for a portfolio of SMB and mid-market customers. You will identify upsell opportunities, maintain forecasts, run technical customer conversations with engineering support, define account-management practices, and coordinate account handoffs.

Responsibilities

• Own renewals and expansion for assigned existing customer accounts
• Identify expansion opportunities including additional seats, new use cases, and upsells
• Manage forecasts against growth and retention targets
• Partner with Sales Engineering and Customer Engineering on technical customer conversations
• Help define the account management playbook and territory model
• Coordinate account handoffs into the assigned portfolio

Requirements

• 3+ years of experience owning a SaaS book of business in account management, renewals, or commercially focused customer success
• Experience driving expansion in existing accounts
• Experience with technical or data-adjacent software
• Pipeline and forecast management experience
• Commercial conversation skills
• Cross-functional partnership skills

Benefits

• Equity
• Comprehensive health benefits
• Flexible paid time off