Forward Deployed Product Manager

You will work directly with state government partners to discover needs, shape architecture and design, and guide deployments of digital identity and credentialing products. You will own the end-to-end product picture across wallets, portals, APIs, and services; conduct hands-on research; drive ecosystem adoption; and balance rapid iteration with security, accessibility, and reliability.

Responsibilities

• Work directly with state government partners through discovery, architecture, and design
• Understand user needs, policy environments, constraints, and workflows
• Identify underlying customer problems beyond stated requirements
• Advise public-sector stakeholders on product direction
• Own the end-to-end product picture across wallets, portals, APIs, and services
• Shape roadmaps and priorities with partners
• Partner with engineering, design, and delivery leads through deployment
• Design and conduct hands-on user research and discovery
• Translate research findings into product decisions and roadmap direction
• Influence public-sector stakeholders while maintaining trusted relationships
• Identify cross-customer patterns and reusable product capabilities
• Shape product strategy from evidence
• Run early pilot groups and use findings to redirect roadmaps
• Protect security, accessibility, and reliability requirements
• Drive digital credential adoption among issuers, verifiers, and institutional partners
• Develop high-leverage ecosystem partnerships
• Own adoption KPIs
• Advise executive stakeholders

Requirements

• 6–10+ years of product experience at startups or building new product initiatives
• Experience shipping products in an early-stage environment
• Zero-to-one product experience
• Experience in government or another highly regulated environment
• Customer-embedded product, solutions PM, implementation, or founder-led delivery experience
• Hands-on user research and discovery experience
• Technical depth in APIs, services, and system design
• Ability to engage credibly with executive stakeholders
• Must be based in the United States
• Must be eligible and able to pass a government background check