Forward Deployed Engineer

You will deploy Hermes Agent Enterprise in cloud, on-premises, and hybrid environments. You will integrate enterprise systems, scope and implement customer solutions, resolve production issues, improve deployment tooling and observability, and document deployment architectures and integration patterns.

Responsibilities

• Deploy Hermes Agent Enterprise across cloud, on-premises, and hybrid customer environments
• Integrate enterprise APIs, data sources, authentication systems, and business applications into agent workflows
• Scope requirements, implement solutions, and iterate with customers
• Debug and resolve production issues across infrastructure, orchestration, integrations, and AI application layers
• Build reusable deployment patterns, tooling, and best practices
• Improve deployment observability, monitoring, and operational tooling
• Document deployment architectures, integration guides, and implementation patterns

Requirements

• 5+ years of software engineering or solutions engineering experience
• Enterprise customer or cross-functional stakeholder experience
• Debugging knowledge across distributed systems, backend services, and cloud infrastructure
• Backend engineering, infrastructure, API, and AI application knowledge
• Technical communication skills
• Docker, Kubernetes, and cloud infrastructure experience
• LLM, AI agent, RAG, or model orchestration framework familiarity
• Enterprise system integration experience