Fleet Operations Application Engineer

You will monitor robot fleet health, availability, telemetry, and readiness. You will troubleshoot issues across software, controls, hardware, networking, sensors, power systems, and infrastructure; lead technical incident response; coordinate repairs and deployments; analyze recurring failures; and develop operational playbooks to improve reliability.

Responsibilities

• Monitor fleet health, availability, telemetry, and mission readiness
• Troubleshoot software, controls, hardware, networking, sensors, power systems, and infrastructure
• Analyze logs, telemetry, and robot performance to isolate failures
• Create engineering tickets and drive escalations
• Lead technical incident response meetings
• Coordinate technical stakeholders during troubleshooting
• Identify recurring fleet failure modes
• Improve diagnostics, health monitoring, automation, and tooling
• Develop troubleshooting playbooks and operational procedures
• Support software deployments, hardware upgrades, repairs, and configuration management

Requirements

• Bachelor's degree in a related technical discipline
• 5+ years supporting complex electromechanical products or technical operations
• Experience supporting an operational fleet or similarly complex assets
• Experience troubleshooting integrated software, controls, networking, sensors, and hardware systems
• Experience leading technical incident response or operational reviews
• Understanding of Linux, networking fundamentals, and system diagnostics
• Experience using Jira, ServiceNow, or similar tools

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Annual bonus structure