Field Service Technician

Role Overview

12 Month FTC

Indra is seeking Field Service Engineers to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service.

This is a hands-on technical role responsible for the installation, maintenance, diagnosis, repair and operational support of electrical, electronic and electromechanical equipment deployed across Transport Operator and other operational locations.

Field Service Engineers provide onsite technical support ranging from first response, initial fault investigation and equipment replacement through to more advanced diagnosis and resolution, depending on individual experience, demonstrated technical competence and authorised level of support.

The role includes planned and reactive maintenance, fault diagnosis, equipment and component replacement, preventative maintenance, technical testing, asset and work-order updates, and escalation of faults requiring specialist support.

Field Service Engineers work closely with the Field Service Coordinator, Laboratory and Field Support Technicians and the wider technical support organisation. Engineers with appropriate experience and demonstrated capability may undertake more complex Level 2 activities, support less experienced team members and progress into senior technical responsibilities as the Field Operations capability develops.

The service operates on a 24x7 basis. The role will participate in agreed shift, out-of-hours, on-call, emergency call-out, weekend and Public/Bank Holiday coverage arrangements.

About Indra Group UK & Ireland

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centers, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role Overview

Indra is seeking Field Service Engineers to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service.

This is a hands-on technical role responsible for the installation, maintenance, diagnosis, repair and operational support of electrical, electronic and electromechanical equipment deployed across Transport Operator and other operational locations.

Field Service Engineers provide onsite technical support ranging from first response, initial fault investigation and equipment replacement through to more advanced diagnosis and resolution, depending on individual experience, demonstrated technical competence and authorised level of support.

The role includes planned and reactive maintenance, fault diagnosis, equipment and component replacement, preventative maintenance, technical testing, asset and work-order updates, and escalation of faults requiring specialist support.

Field Service Engineers work closely with the Field Service Coordinator, Laboratory and Field Support Technicians and the wider technical support organisation. Engineers with appropriate experience and demonstrated capability may undertake more complex Level 2 activities, support less experienced team members and progress into senior technical responsibilities as the Field Operations capability develops.

The service operates on a 24x7 basis. The role will participate in agreed shift, out-of-hours, on-call, emergency call-out, weekend and Public/Bank Holiday coverage arrangements.

If successful at the application stage, you will be invited to attend an assessment centre on 17th or 18th November to further assess your suitability for the role. The assessment will include an HR discussion covering role suitability and salary expectations, a practical assessment (details to be confirmed), and a more technical interview with the relevant members of the team.

Key Responsibilities

Field Support & Maintenance

• Provide onsite and, where applicable, remote field maintenance support.
• Respond to equipment incidents, faults and maintenance requirements across operational locations.
• Carry out initial and advanced fault investigation and diagnosis appropriate to competence and experience.
• Diagnose electrical, electronic, electromechanical and basic mechanical faults.
• Perform visual inspections and identify equipment, connection, cabling or component issues.
• Resolve known and documented hardware and software issues in accordance with approved procedures.
• Reboot, restart, configure and test equipment and systems where required.
• Carry out equipment, component, module and peripheral swap-outs in accordance with defined procedures.
• Use appropriate electrical and electronic diagnostic and test equipment.
• Undertake Level 1 technical support and, where appropriately skilled and authorised, Level 2 diagnosis and resolution.
• Escalate faults requiring specialist or Level 3 support with sufficient diagnostic information, actions undertaken and supporting evidence.
• Support investigation of recurring faults and identification of root causes.

Planned & Preventative Maintenance

• Carry out planned preventative maintenance in accordance with approved schedules, procedures and technical documentation.
• Complete equipment inspections, functional checks and routine maintenance activities.
• Identify deterioration, recurring faults or potential equipment failures and escalate these appropriately.
• Support installation, commissioning, testing and introduction of new equipment where required.

Equipment, Spares, Assets & Chain of Custody

• Maintain accountability for equipment, replacement devices, spare parts, tools and materials issued for field activities.
• Maintain chain of custody for devices and equipment while under the Field Service Engineer's control.
• Ensure equipment removed, replaced or installed is correctly identified and recorded.
• Ensure equipment movements, replacements and interventions are accurately recorded in the applicable maintenance and asset-management systems.
• Ensure the correct equipment and asset status is maintained following field intervention.
• Return faulty, replaced or unused equipment through the defined warehouse and laboratory process.
• Identify required spare parts and replacement components and communicate requirements to the Field Service Coordinator.

Work Orders & Operational Records

• Work from assigned maintenance work orders and operational priorities.
• Maintain accurate and timely service, diagnostic and maintenance records.
• Record investigation, diagnosis, actions undertaken, parts or equipment replaced and final outcome.
• Ensure work orders contain sufficient information to support technical escalation and operational closure.
• Update assigned work promptly throughout the maintenance lifecycle and ensure completed work is appropriately recorded before closure.

Site, Customer & Safety Requirements

• Attend Transport Operator locations, including depots, stations, operational facilities and other sites across the service estate.
• Work safely within live operational environments and comply with local site-access requirements.
• Liaise professionally with Transport Operators, customers and other operational stakeholders.
• Work collaboratively with the Field Service Coordinator, Laboratory and Field Support Technicians and other technical support teams.
• Follow company health and safety procedures, technical standards and approved maintenance procedures.
• Use appropriate personal protective equipment and test equipment.
• Ensure equipment and work areas are left safe, secure and operational following intervention.
• Follow applicable security, equipment-handling and chain-of-custody requirements.

Operational Requirements

• Participate in shift and rostered working as required by the Field Operations coverage model.
• Participate in out-of-hours support and an on-call rota.
• Attend emergency call-outs where required.
• Work weekends and Public/Bank Holidays as rostered or required.
• Work onsite and in the field across operational locations and travel between locations as required.
• Hold a full, clean driving licence valid for driving in Ireland.

Requirements

Experience & Qualifications

• Qualification in Electrical Engineering, Electronic Engineering, Electrical Installation, Electromechanical Engineering or a related technical discipline.
• Practical experience in field service, electrical/electronic maintenance, installation, industrial maintenance or a comparable technical environment.
• Electrical/electronic fault-finding capability appropriate to the level of responsibility assigned.
• Good practical and mechanical aptitude and ability to use appropriate diagnostic and test equipment.
• Ability to follow technical procedures, maintenance instructions and defined escalation processes.
• Strong diagnostic and problem-solving skills.
• Ability to work independently while recognising when technical escalation is required.
• Good communication and customer-facing skills.
• Ability to maintain accurate technical, maintenance, work-order and asset records.
• Comfortable using digital work-order, asset-management and service-management systems.
• Willingness to learn new equipment, technologies and systems.

Applications are welcomed from both developing and experienced Field Service Engineers. The level of technical responsibility assigned will reflect the individual's qualifications, practical experience, demonstrated competence and ability to work independently. Engineers demonstrating advanced diagnostic capability, technical leadership and consistent performance may progress to senior technical responsibilities.

Relevant Backgrounds

• Electrical or electronic maintenance
• Field service
• Electrical installation
• Electromechanical maintenance
• Transport equipment maintenance
• Access control or security systems
• Automated gates and barriers
• Parking systems
• Automated doors
• Lift/elevator maintenance
• Industrial or manufacturing maintenance
• Telecommunications field operations
• Ticketing or transport infrastructure

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.