Enterprise Field Engineer Post-sales

You will lead customer onboarding and implementation, translate requirements into implementation plans, and configure integrations with development workflows, CI/CD pipelines, and cloud environments. You will deliver training, conduct architecture reviews, resolve technical escalations, improve customer outcomes, and document implementation best practices.

Responsibilities

• Lead technical onboarding and implementation for new customers
• Translate customer requirements into implementation plans, configurations, and best practices
• Configure and optimize integrations with development workflows, CI/CD pipelines, and cloud environments
• Deliver customer training, workshops, and enablement sessions
• Conduct configuration and architecture reviews
• Act as a technical escalation point for complex issues
• Identify opportunities to improve customer outcomes, performance, and platform usage
• Provide Product and Engineering with feedback from customer usage and feature requests
• Document implementation playbooks, guides, and best practices
• Partner with pre-sales teams to support customer transitions

Requirements

• 5+ years of experience in a customer-facing technical role
• 2+ years in a dynamic, fast-paced, startup-like environment
• Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements
• Experience working with technical teams and business leaders
• Organizational skills and ability to manage multiple customer engagements simultaneously
• Experience with software development tools and platforms
• Command-line and technical debugging proficiency
• Knowledge of AWS, GCP, or Azure
• Communication and interpersonal skills
• Mentorship, training, and shadowing skills