Enterprise Engagement Manager
Posted Updated
Description
You will own the post-sale customer journey, guide enterprise stakeholders through AI-driven transformation, and ensure adoption delivers measurable business value. You will coordinate implementations, develop growth plans, communicate outcomes through reporting and executive storytelling, and align technical and business stakeholders throughout the customer lifecycle.
Responsibilities
- Own the end-to-end post-sale customer journey and drive adoption and value realization
- Advise enterprise clients on AI-driven transformation
- Identify expansion opportunities and develop growth plans
- Lead cross-functional implementation coordination and successful go-lives
- Translate product capabilities and data into business-impact reporting and executive storytelling
- Align technical and business stakeholders throughout the customer lifecycle
Requirements
- 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Project and stakeholder management skills
- Communication and presentation skills for technical and non-technical audiences
- Interest in AI, automation, and customer experience
- Native or bilingual German
- Fluent English