Enterprise Customer Success Manager
Posted Updated
Description
You will own relationships with enterprise clients and execute customer success strategies. You will deliver onboarding and training, support growth and retention, advocate for client needs, collaborate across functions, and monitor performance indicators.
Responsibilities
- Execute the enterprise customer success strategy
- Serve as a primary contact for enterprise clients
- Drive customer onboarding, enablement, and training
- Identify growth and client-expansion opportunities
- Manage retention and quantify delivered value
- Advocate for client needs and support product development
- Monitor KPIs and analyze trends
Requirements
- Customer success
- Account management
- Enterprise customer management
- Customer retention
- Customer growth
- Communication
- Presentation
- CRM
- Customer success platform
Benefits
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Fitness benefits
- Commuter account
- Dependent care account